We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 7 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in the country of residence.



Contact Us – Go to your order history and select the item. Discuss the issue with us and see possible solutions.




Apply for Refund – If you can’t come to an amicable agreement after, simply raise a claim by opening a dispute within 7 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details)




Get Money Back in 7 Days







You get 7 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast:

If the return is done within 3 days, the delivery costs will not be charged .When returning in between 3 – 7 days, the delivery cost will be charged from the customer.

Also you should mention the reason for returning the product as it will help to maintain a user friendly service.



  1. Get the return code or label
  2. Wait for door-to-door pickup service or take your package to the designated service point and
  3. Lastly, wait for the warehouse to confirm receipt of your returned package.

           Remember to select ‘Return Goods” while opening the dispute



  • Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
  • Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.